Due to my shameful 2-11 record in fantasy football this season, I welcomed the league to my house on Sunday for the game (it’s been a tradition for the last place finisher to host the Super Bowl every year). Our league started 15 years ago with a bunch of recently-transplanted Boeing engineers straight out of college. Most of us have left the company or been laid off, but a few of the original crew are still at the company. In talking to one of them this weekend, it’s clear that the battery problems with the 787 are a serious headache for Boeing, but many of the problems with the 787 were things that a lot of folks (even going back to when I was there and it was still the 7E7) were fully anticipating. And it sounds like some are starting to voice that a little more.
I left the company in 2000, but even prior to that, the vision of a global outsourcing model to build the next big Boeing plane had already been articulated. Some of the older folks in my group (I was a flight control test engineer) were nervous. Others were beyond nervous and predicting doom. One of them fired off a long, angry email to the all-company email list. He was reprimanded, but not fired. I’d love to read that email today, as I’d expect it would be like reading the scrolls of Nostradamus.
Outsourcing has occurred in a lot of different work environments. And in some of them, it’s arguably achieved its objectives – lower production costs with equal or near-equal production. But within the tech world, nearly all the attempts at outsourcing I’ve seen have been disasters. I’m not talking about just tech support or research or some specialized one-off skill, I’m talking about efforts to design, build, and test a large-scale development project with different project groups located around the globe. The logistical difficulties and communication issues involved quickly overwhelm your ability to move at the pace you need to move at.
Let me give a simple example more related to the world I currently inhabit, the world of software services and big data. This’ll be familiar to more people than the innards of a jumbo jet, but I promise I’ll get back to Boeing afterwards.