I’ve now gone over 48-hours without DSL at my house, and seem nowhere closer to getting this fixed. The good news is that Qwest’s automated tech support line reports that I actually have an open ticket. The bad news is that it reports that I’m scheduled to have it resolved by January 1. After 45 minutes on hold, I gave up waiting for a live representative.
Technical breakdowns happen, but the most annoying thing about this outage is that there is nothing technical about it. My line and my modem were fine until somebody at Qwest reprovisioned me to faster, more expensive service without my permission. And despite support’s promises, they’ve been unable to reset my line to the where it was prior to 9:30 am Monday.
I’ve probably wasted five hours over the past two days attempting to deal with this, and many more hours traveling about in search of open WiFi networks. This sort of customer service is inexcusable.