Day four, and I still don’t have my DSL restored.
After several unfulfilled assurances by phone and email, I called Qwest this morning fairly resigned, and the tech support rep I reached wasn’t much more enthusiastic. He didn’t even try to reset my line or reprogram my modem. He just insisted that it was too old and slow to deliver the 7 Mbps service it had delivered reliably up until the moment Qwest fucked with my line Monday morning, and rather than wasting anymore time for either of us, he offered to send me a new one, free of cost.
That means I won’t be back up until tomorrow, or possibly Monday. Assuming the new modem works. But at least that’s better than the status quo, so I accepted.
The main reason I refused to upgrade to 12 Mbps was that I didn’t feel like dealing with the support hassle, and potentially being left without service for a day or more. I guess Qwest showed me.